Stephen Block is an accomplished professional with extensive experience in customer success and technical support within the life sciences and automotive industries. At Merck Group since August 2017, Stephen has held multiple roles, currently serving as Associate Director Customer Success Field Service, focusing on enhancing customer relationships throughout the equipment lifecycle. Previously, Stephen was Associate Director PS Field Service EMEA, leading a customer-centric service team, and Global Service Technology Manager with responsibilities in knowledge management and training. Prior to Merck Group, Stephen worked at Merck Millipore, providing global technical support and managing product lines in chromatography. Stephen's career began at Mark IV Automotive as a Design Engineer, specializing in plastic assemblies for automotive systems. Stephen holds a Bachelor of Engineering in Manufacturing Engineering from Nottingham Trent University and an HNC from Cambridge Polytechnic.
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