Jeff Pearson

Jeff Pearson is the Director of Customer Experience Solutions & Integration Strategy, leading a team focused on business architecture and service design to enhance customer engagement. They previously held various positions at Merck, including Global eMeetings & Web Channel Lead and Global Digital Execution Lead, where they implemented strategies that significantly improved operational efficiency and customer engagement. Prior to Merck, Jeff worked at NovaCare Inc. as a Project Architect - Development Lead, responsible for developing applications that contributed over $250 million in annual revenue. Jeff holds a BS in Management from Penn State University and has been furthering their education at the same institution.