John Taney

John Taney is a Global Service Request Lead at Merck, where they currently manage a team responsible for the Self-Service request system on a global scale. With 20 years of customer service operations experience, John has held various roles in tier one and two support, operational management, and service development. They previously served as a Specialist in Shared Services IT at Merck, overseeing daily operations for over 300 employees across five countries. John began their career as a Contract Specialist at Computer Aid, Inc., contributing valuable expertise as a Subject Matter Expert in hardware and expensing. They hold a Bachelor of Science degree in Telecommunications Management from Kutztown University of Pennsylvania.