Michael Dufford is currently the Voice Services - Global Support Lead at Merck. They have a robust background in IT support, having worked as a Client Support Specialist III at PVH Corp., where they provided Level 2 network support for over 1,500 retail stores. Previously, Michael held various roles in IT location support and help desk operations, developing expertise in troubleshooting and configuring network hardware. They earned an Associate's degree in Information Systems from Raritan Valley Community College, achieving a GPA of 3.85.
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