Michael Germain is a seasoned Customer Experience Leader and Product Manager with a robust background in Global Business Operations. They have demonstrated expertise in enhancing customer service through product testing, user training, and effective troubleshooting. Michael has a successful history of managing product development, from concept to launch, while implementing processes that significantly improve product quality and profitability. With experience ranging from military service as a Field Artillery Officer to leadership roles at industry giants like Dell and Merck, they continue to drive excellence in customer service and operational efficiency. Michael holds a BA in History from Texas A&M University and an MBA from the Texas McCombs School of Business.
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