Michael Katz is a Customer Experience Strategy Leader at Merck, bringing over 20 years of expertise in experience design and insights. Their diverse background includes roles such as Director of Experience Design and Research at Merck and Director of Experience Design, Research, and Orchestration at Cigna Healthcare. Previously, Michael held positions as a Senior User Experience Design Lead at Clarivate and a Principal and Creative Director at Makmi Group. Michael has also contributed to notable companies like Hero Digital, Apple Leisure Group, and Bailey Brand Consulting, focusing on user experience and digital strategy. Currently, they are pursuing education at The Juilliard School and hold a B.A. from Muhlenberg College.
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