Whitney C.

Whitney C. is an accomplished professional with extensive experience in product operations and customer experience management, currently serving as the Head of Product Operations at Mercury since June 2019. Whitney has successfully established Mercury's first formal Product Operations program, overseeing a team of specialists and implementing user interview programs to enhance external user communications. Previously, Whitney held the position of Head of Core Customer Experience, where leadership and mentoring contributed to the growth of the Customer Experience organization. An earlier role as Business Operations - Accounts Lead involved building a comprehensive support program and managing a cross-functional team. Whitney's background includes positions at Synapse, LeapLife, Upstart, and 99designs, with a focus on customer success and support. A graduate of Virginia Tech, Whitney holds a Bachelor of Science in Natural Resources and Conservation.