Roberto Hooker is a strategic leader with a strong background in technical support and incident management. Currently serving as a Major Incident Manager at Merge IT since 2024, they oversee incident lifecycles and coordinate responses to minimize business disruptions. Previously, they held various roles including Technical Support Senior Analyst at Dell and Human Resources Services at The Estée Lauder Companies Inc. Roberto has an extensive educational background, holding an Engineer's degree from Universidad Católica Santa María La Antigua and a degree in International Business from Universidad del Istmo, Panama.
This person is not in the org chart
This person is not in any teams
This person is not in any offices