Merseyrail is one of the most punctual and reliable rail networks in the UK, with consistently high scores for passenger satisfaction and national award wins for customer service. The self-contained network has some of the most affordable fares in the country and operates over 600 regular services per day, every 15 minutes, to 69 stations throughout the Liverpool City Region, including four underground stations in the city centre that receive services every few minutes. 

The network carries over 90,000 passengers on an average weekday, with its Liverpool Central station being one of the busiest outside of London.

In 2023 Merseyrail began the introduction of a new fleet of trains, the Class 777s built by Stadler. The new trains are safer – most notably in the ease in which everyone can get on and off, with step-free access thanks to a sliding step. It will make Merseyrail the most accessible, traditional network in the country. 

The trains are able to carry 50% more passengers while retaining the same number of seats. This will help them better cater for rising passenger numbers, both now and in the future.

The new trains will have more space for bikes, buggies, disabled passengers and luggage; intelligent air conditioning; a bright, open and airy saloon.

Merseyrail are focused on providing a sustainable and environmentally friendly transport system for the Liverpool City Region. From 2014 to 2022 there has been a 67% reduction in Carbon emissions across the network. There has been a 34% reduction in stations electricity usage since 2014.

Merseyrail Electrics (2002) is a 50/50 joint venture company between Serco and Transport UK, which has a 25 year concession agreement with Merseytravel, the transport authority in Merseyside. The concession started on 20 July 2003, with review dates every five years. Approximately 1,200 people work at Merseyrail.

Infrastructure

Rail

Sustainability

Transportation

Merseyrail

This department provides administrative assistance and support to executives and senior management.

Executive Support

This department oversees the management and operation of transportation services, ensuring efficiency and safety in the transit of passengers and goods.

Transportation Operations

This department oversees the management and coordination of daily station and depot operations.

Operations Management

This department oversees the administration, operations, and compliance of the fleet to ensure efficient and effective transportation services.

Fleet Management

This department focuses on optimizing financial operations and enhancing performance across the organization.

Performance and Finance

This department focuses on managing payroll, benefits, and enhancing employee experience within the organization.

People (3)

Jobs (0)

Other teams

Transportation Operations

Operations Management

Fleet Management

Performance and Finance

Employee Services