Baldev Solanki

Baldev Solanki is an experienced professional with a strong background in digital support and customer care, having held various leadership positions in distinguished companies. At Khoros, Baldev served as Director - PS / Enablement, focusing on building high-performing digital implementation and learning teams while driving innovation and improving customer satisfaction scores. Previous roles include managing large-scale community and digital marketing initiatives at Lithium and overseeing online and social media support operations at Research In Motion, where Baldev implemented agile methodologies and strategic self-service solutions. Currently, Baldev leads Digital Support Solutions at Meta and has demonstrated expertise in developing integrated digital support programs at Salesforce Radian6. Educational credentials include a Certified Scrum Master and PMP, along with degrees from The Wharton School, the University of Waterloo, and Western Sydney University.