Charlie Lu

Charlie Lu is an experienced product manager with a robust background in managing technology-driven initiatives across various industries. With prior roles at Amazon, Charlie played a pivotal role in overseeing customer returns operations, AIOps for CloudWatch, and fulfillment technology, contributing to product strategy, launch, and development of innovative solutions. After Amazon, Charlie continued to refine product management skills at Postman and currently focuses on the Metaverse Developer Platform at Meta. Previous experience includes operations analysis at Capital One, where management of a team of analysts facilitated significant improvements in digital customer service channels, and product management at Gerber Technology, where market research shaped strategic decisions. Charlie holds an MBA from Duke University with concentrations in strategy and marketing, as well as a Bachelor’s degree in Manufacturing Engineering from Beihang University.