Clara Shih

Clara Shih is a prominent technology executive with extensive experience in artificial intelligence and business strategy. Currently serving as the VP and Head of Business AI at Meta since November 2024, Clara leads initiatives aimed at democratizing access to advanced AI tools for businesses. Prior roles include CEO of Salesforce AI and Service Cloud, where Clara oversaw product development, research, and partnerships, and founder and CEO of Hearsay Systems, a pioneering client engagement platform. Clara's advisory roles span numerous startups, and involvement with the Markle Foundation highlights a commitment to ensuring equitable AI outcomes for all Americans. An accomplished author, Clara has published a bestselling book on leveraging online social networks for product development. Educational qualifications include degrees in Computer Science from Stanford University and a Master of Science from the University of Oxford. Clara's governance experience includes serving on the boards of Starbucks and the Ad Council.