Colin Purvis

Colin Purvis has an extensive background in customer experience management and operations within the outsourcing industry. With experience at multiple leading organizations, Colin held positions such as Process Lead for Training and Language at Infosys BPO and Worldwide Vendor Manager at Apple. Notably at EE, Colin managed customer experience improvements across a network of outsourced vendors in the Philippines, implementing a QA framework that enhanced customer satisfaction by 20% and led a team of over 70 QA specialists. Currently serving as Partner Manager for Global Outsourcing at Meta, Colin's expertise spans vendor management, quality assurance, and service delivery, underpinned by a strong educational foundation in French, Spanish, and English Literature from City of Sunderland College.