Dalena P. possesses extensive experience in customer service and operations management across leading technology and retail companies. At Netflix, Dalena worked as a Customer Service Representative in Research, addressing complex technical issues to enhance customer interactions. As a Guest Services Team Leader at Target, leadership skills were demonstrated while managing a team of 28 to achieve customer satisfaction and store sales goals. Currently serving as a Program Manager in Content Support at Meta, Dalena previously held a Senior Planning Analyst role at Google, where strategic planning and data analysis were leveraged to optimize supply chain operations. Subsequent positions at Google included Global Operations Manager and Senior Partner Operations Manager, focusing on enhancing partnerships, streamlining processes, and improving efficiency through innovative workflows and data management techniques.
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