Elisa Chang

Elisa Chang is an accomplished professional with extensive experience in UX research and program management, having held significant roles at prominent companies such as PayPal, Facebook, and Meta. At PayPal, Elisa managed a global research backlog and improved program capacity by 60% while reducing resource use by 25%. At Facebook, Elisa served as Head of Research for New Product Experimentation, and prior to that, engaged as a UX Research Consultant for Ralph Lauren Media. As Research Director at Meta, Elisa continues to leverage insights to inform product development. Additional roles include User Research Manager at Financial Engines and Senior Solutions Manager at Intrasphere Technologies, where successful project management led to substantial financial improvements. Elisa holds a Bachelor's Degree in Finance & Management Information Systems from McGill University.