Emma Harding possesses extensive experience in quality analysis and operations, particularly within the Trust & Safety sectors at TikTok and eBay. As Senior Lead of Global Quality Analysis and Operations at TikTok, Emma managed Subject Matter Experts and Quality Analysts, focusing on process evaluation, quality improvement, and data analysis. Prior roles at eBay included leading customer experience teams and driving growth through tailored support for seller accounts. Emma also previously served as a Business Support Coordinator at Hertz, managing customer requirements for specialized car hire events. Currently, Emma is an Administrative Specialist Lead at Meta, with educational qualifications in Human Resources Management and Coaching to Performance from Dublin Business School.
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