Giang Pham, PhD, has extensive experience in user research and product management, with a strong emphasis on enhancing user experience through data-driven insights. Notable positions include User Experience Researcher at Meta and Google, where Giang led research for products like Google Assistant, and UX Research Intern at Ameren, where efforts significantly improved gas leak detection processes. Educational qualifications include a PhD in Communications and Media from the University of Illinois Urbana-Champaign, complemented by a Master’s in Advertising and a Bachelor’s in Advertising and Public Relations from Hallym University. Giang has also contributed to academic settings as a Discussion Instructor and Research Lab Manager, earning an award for excellence in undergraduate teaching.
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