Hazel B.

Hazel B. is an experienced professional with a strong background in quality assurance and customer support operations. Hazel's career includes roles at Meta, where responsibilities spanned from QA reviewing and project management for AI systems and WhatsApp Customer Operations, to developing quality frameworks and performance metrics. Prior experience at Google involved quality assurance for Google Express, while the career began at Buongiorno, focusing on bilingual customer support and quality assurance in telecommunications. Academic qualifications include degrees in Marketing, International Business, Communication, and Mathematics from institutions such as the American Business School of Paris and San Francisco State University.