James B.

James B. boasts a diverse professional background in customer experience strategy and operations management across prominent organizations. At Rockstar Games, James served as Director of Customer Experience Strategy, overseeing the support strategy for major titles and enhancing customer satisfaction significantly. James further developed expertise in operations at the United States Air Force, managing deployment readiness for a large military population and leading analytics units. Subsequent roles at Meta involved directing sales operations and developing market strategies in emerging regions, alongside current responsibilities in Developer Support Engineering. James's earlier experience includes building a 24/7 contact center at ZeniMax Online Studios and academic contributions as an Assistant Professor of Aerospace Studies. Educational credentials include a Bachelor of Science in Criminology from Florida State University and a Master of Science in Management from Troy University.