James Gust possesses extensive experience in technical and product management roles across various industries. Beginning a career as a Helpdesk Technician at Northern Illinois University and progressing through positions such as Technical Business Analyst at McDonald's Corporation and Restaurant.com, James has consistently focused on enhancing customer experiences and product delivery. At EZLinks Golf LLC, responsibilities included leading product strategy for B2C and B2B offerings. In roles at Expedia Group, including Principal Product Manager and Senior Technical Product Manager, James advanced innovative travel solutions and API integrations. Currently serving as a TPM at Meta and working as an Executive Director of Product at JPMorgan Chase & Co., James combines technical expertise with strategic leadership to drive product success. Additionally, contributions as a guest speaker at industry summits reflect a commitment to sharing insights on GraphQL and customer experience transformation. James holds a Bachelor of Science in Computer and Information Sciences from Northern Illinois University.
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