James Loar has extensive experience in product management and technology spanning two decades. Notable positions include Head of Consumer and Head of Product at Yell, where James led teams to develop innovative consumer and B2B products. Currently, James serves as Product TPM Lead for Customer Support at Meta, where efforts focus on transforming the platform's customer support reputation. Previous roles include Senior Product Manager at Travelport and Head of Product, Digital at Travelodge Hotels Limited, among others. James holds a BSc (Hons) in Computer Science from the University of Reading and a GNVQ (Advanced) in Information Technology from Brockenhurst College.
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