Jonathan Luckau possesses extensive experience in customer success, operational insights, and business transformation across various high-profile companies. At eBay, Jonathan enhanced customer experiences as a Coaching Program Manager, while leading an international team in customer success support. At Charter Communications, Jonathan managed extensive customer service operations and oversaw key client portfolios. In the role of Sr. Manager at Conduent, Jonathan directed a cross-functional team focusing on CX transformation through automation and AI. Currently, Jonathan holds positions at Meta as Manager of Business Incident Response and at GLG Ltd. as a Business Transformation Consultant. Jonathan's educational background includes a Bachelor’s degree in Business Management from the University of Phoenix.
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