Justin Lee has extensive experience in technical support across multiple industries. Justin began as a Sales Representative and Apple Product Professional at JourneyEd.com, Inc., providing customer assistance on Windows and Apple devices. Justin then worked at Apple in various roles, including Technical Expert and Genius, achieving high customer service ratings and certification as an ACiT and ACMT repair technician. Afterward, Justin served as an IT Support Administrator at McGarrah Jessee, offering technical support to enterprise users. Following this, Justin was a Solutions Desk Analyst at The Zebra, where quality customer service was a priority. Currently, Justin is an Enterprise Support Tech at Meta, providing remote support globally while maintaining a 99% customer satisfaction rating and managing a significant volume of support tickets. Justin holds a Bachelor's Degree in Logistics, Materials, and Supply Chain Management from The University of Texas at Austin.
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