KaiWei Wen

KaiWei (Claire) Wen is an experienced professional with a diverse background in project management, customer service, and technical support. Notable roles include Project Manager in Commerce Seller Experience at Meta, where efforts concentrated on enhancing eCommerce processes and training, and Azure Tier 3 Support Specialist at Microsoft, responsible for resolving complex customer escalations. Earlier experience includes managing customer accounts at GIGABYTE and serving as a Customer Service Representative at TD, where exceptional service and sales goals were achieved. KaiWei holds a Master of Information System Management from Seattle Pacific University and has demonstrated a consistent ability to enhance user engagement and improve operational processes throughout various positions.