Laura Alves

Laura Alves is a skilled professional with extensive experience in quality assessment and customer service. Since November 2021, Laura has been a Quality Analyst at TikTok, where responsibilities included conducting quality assessments for content review in European markets and performing root cause data analysis to facilitate process improvement. Prior to TikTok, Laura worked as a Customer Service Agent at Accenture from September 2019 to October 2021, managing case queues and providing multilingual support. Currently, Laura serves as an Escalations Specialist in Global Response Operations at Meta. Academic qualifications include a Bachelor's degree in Advertising and Public Relations from Instituto Politécnico de Viseu, an MBA in Marketing from Cognos Formação e Desenvolvimento Pessoal, and a forthcoming Postgraduate Degree in Business Analytics from Atlantic Technological University.