Mara (Lising) Lam currently serves as the Head of Critical Event Operations in the Trust and Safety department at Meta since January 2023, following a successful tenure at Box from October 2014 to February 2016, where Mara held multiple leadership roles in Customer Success Management and global strategy. At Box, Mara advanced the Strategic Customer Success Manager model to foster meaningful partnerships with executive decision-makers and enhance customer experiences. Additionally, her experience includes managing customer success teams across diverse regions and roles, focusing on delivering value through customer engagement and operational excellence. Prior experience also encompasses operations management at The Spot and production assistance at Thunder Road Pictures. Education was completed at UC Irvine.
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