Mark Lipkin

Mark Lipkin is an experienced professional in customer experience and strategy management, currently serving as a Senior Program Manager for Customer Support and Customer Experience at Meta Reality Labs since February 2024. Lipkin has held various roles at Wells Fargo focused on customer experience strategy and survey management, as well as positions at Salesforce.com, where significant contributions were made to customer loyalty initiatives. Previous experience includes leadership in customer listening programs at Equinix, and serving as Voice of the Customer Program Director at RingCentral, where strategic improvements to customer experience were made. Mark Lipkin holds a BSE in Engineering from the University of Michigan and an MBA with concentrations in Marketing, Finance, and Organizational Behavior from the Kellogg School of Management at Northwestern University.