Mark Pineda possesses extensive experience in technical operations, support, and management across various organizations. Beginning as a Hardware & Software Technician at CompUSA and advancing to Senior Technician at Geek Squad, Mark developed strong diagnostic and customer service skills. Notable roles include Installation Support Technician II at Artech Information Systems and Solutions Consultant L3 at Google Fiber, where Mark led teams, provided tiered support, and enhanced operational frameworks. Currently serving as a Technical Operations Program Manager at Meta, responsibilities involve driving operational stability and implementing innovative monitoring solutions. Mark holds a Bachelor's and a Master's degree in Information Technology from Southern New Hampshire University, specializing in Network & Telecommunications and IT Management, respectively.
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