Mel Costa has extensive experience in technical support and operations management, particularly in leading teams at Bloomberg LP and Meta. At Bloomberg, Costa served as Global Technical Support Team Leader, overseeing escalated support issues and training new hires, while also managing support teams across California and Colorado for over 2000 clients. Responsibilities included organizing technical operations projects, developing quality assurance standards, and ensuring team performance metrics. In roles at Meta, Costa managed global IT vendor operations and provided enterprise support, focusing on seamless integration of IT services. Mel also has a background in technical support from Hudson Software and holds an Associate's degree in Computer Networking from the College of Westchester.
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