Melissa Mapes is a seasoned expert in UX writing and content strategy, currently serving as the Founder and Head of Content at Real Big Words, a market-leading agency established in August 2018 that caters to a diverse clientele, including tech startups, consulting firms, and government entities. In addition, Melissa holds the position of Lead Content Designer at Meta since January 2020, focusing on simplifying accounts and profiles for AR/VR and designing accessible experiences. Educationally, Melissa earned a Master’s degree in Media & Public Affairs from The George Washington University and a Bachelor’s degree in English with a concentration in Creative Writing from Arizona State University.
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