Palcidus Patrick has extensive experience in customer service and support roles within the airline and technology sectors. Notable positions include Senior Galileo Customer Support Executive at Emirates, where expertise in complex issue resolution and market analysis was delivered, and Senior Customer Services Supervisor at Emirates Airline, with a focus on sales and customer satisfaction. Additional roles include Customer Services Representative at Sitel, Premier Denver Helpdesk positions at Travelport, and a current role as a Meta Marketing Pro on a project with Accenture in Ontario, Canada. Educational qualifications include a Bachelor's degree in Business Administration from Emirates Aviation University and an Associate Degree in Business Administration with honors from Belford University, complemented by a diploma in Leadership Skills from the Institute of Leadership Management in the UK.
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