SJ Wall is an experienced professional in operational planning and workforce management, currently serving as a Program Manager for Vendor Capacity Planning at Meta since June 2020, following roles as a Supply Planning Analyst and Workforce Management Planning Specialist. Prior experience includes three years at Equifax UK as the Planning, Insight and Analytics Manager, focusing on multi-contact arrival forecasts, FTE requirements, and operational KPIs reporting. SJ Wall also held various planning and analytical roles at Eishtec from 2012 to 2017, leading a team to optimize staff schedules and support daily operations. Early career experiences include customer service roles at McDonald's Europe and Primark Stores Limited. SJ Wall holds a Bachelor of Arts degree in Criminal Justice Studies from the Waterford Institute of Technology.
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