Sotiris Sotiropoulos is an experienced User Research professional with a strong background in various roles across multiple organizations. As a Staff User Researcher and Lead User Researcher at Meta from March 2022 to April 2024, Sotiris led research initiatives for the Monitoring & Observability team, enhancing alerting systems through usability metrics and collaborative methods. Co-founding Zanshin Labs in December 2015, Sotiris has been focused on bridging user needs with business goals through comprehensive user research. Previous roles include leading user research at Lloyds Banking Group, conducting enterprise-level customer research at Fidelity International, and performing user research for a multitude of clients at UserZoom. Sotiris holds a Bachelor of Arts in Photography and Interactive Media Design from the Technological Educational Institute of Athens and completed training at the Nielsen Norman Group.
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