Steve Ricken is an accomplished UX researcher and designer with extensive experience in leading research initiatives across various industries. At Cisco, Steve built and managed a team of researchers to enhance customer experience for a major online portal. Previous roles include serving as a UX researcher for Facebook and Meta, where strategic research supported product development and user engagement. Steve's experience also includes teaching user experience design as an adjunct professor and conducting user studies for multiple clients at UserTesting. Holding a Ph.D. in Information Systems and a BS in Human Computer Interaction from the New Jersey Institute of Technology, Steve combines academic expertise with practical application in user experience research and design.
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