Swapnil Soni is an experienced professional in customer support and operations, currently serving as a Customer Support CX Operations & Experimentation Manager at Meta's Reality Labs. Prior to this role, Swapnil held the position of Program Manager II at PRO Unlimited Inc. associated with Facebook. With a diverse background at Bose Corporation, Swapnil served in various management roles focusing on global customer service and online support. Earlier experience includes an assistant management position at DMC GROUP P/L and an operations coordination role at Azure Technologies Pty Ltd in India. Swapnil holds a Master of Information Systems degree from Federation University Australia and a Bachelor's degree in Accountancy from Gujarat University.
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