Thuan D.

Thuan D. has extensive experience in customer support and operations management, primarily at Meta, where responsibilities included leading support operations and strategic program management. In the role of Manager, Support Operations, Thuan guided a geographically diverse team to achieve operational goals while emphasizing user experience and sustainable practices. As Strategic Program Manager, Thuan drove improvements in customer support efficiency and was instrumental in transitioning from legacy systems through effective collaboration and risk assessment. Previous experience includes roles at Salesforce Pardot, Navdy, Evernote, Wells Fargo, and Parrot Cellular, where Thuan developed technical support strategies, customer solutions, and sales initiatives, ultimately culminating in a Bachelor's degree in Management from the University of California, Merced.