Tim Oddo has extensive experience in customer service and technical support, starting from a Specialist position at Apple Retail from June 2007 to February 2013, where responsibilities included maintaining store visuals and leading employee teams to enhance customer experiences. Tim then transitioned to Meta, serving in multiple roles such as Service Experience Analyst, Support Operations Lead, and Helpdesk Technician from January 2012 to August 2013, focusing on identifying and resolving technical issues within Enterprise Operations and providing high-impact support for a range of technologies. Tim holds a BA in Communications from The College of Saint Rose, completed in 2010.
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