Wan-Ching Wu, Ph.D., has extensive experience in user experience research across multiple sectors, including technology, healthcare, and education. Positions held include User Experience Researcher at Facebook, focusing on business messaging and emerging markets for WhatsApp, and leading cross-cloud research initiatives at Salesforce to enhance search and navigation experiences. At SAP SuccessFactors, responsibilities included planning comprehensive research initiatives to improve HR product features. Prior experience includes roles at Meta, Castlight Health, and Oracle, where Wan-Ching proposed research projects and utilized various qualitative and quantitative methods to inform design improvements. Academic contributions include a Ph.D. in Information Science from the University of North Carolina at Chapel Hill, where explorations into human factors of search technology were conducted, alongside teaching and mentoring roles.
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