Tavleen Kaur

Tavleen Kaur has a diverse work experience spanning various roles and responsibilities. Tavleen started their career at SAFETY FIRST SECURITY INC. in 2016 as a Desktop Support Analyst, where they installed and deleted hardware and software, troubleshooted technical issues with computers and printers, and utilized root-cause analysis to improve desktop functionality. In 2016, they also worked as a First Aid and CPR Instructor at Lifesaver 101.

Tavleen later joined Think Protection in 2017 as a Technical Support Representative, where they provided guidance and troubleshooting assistance to users, managed customer CRM information, and effectively communicated technical information to non-technical users. Tavleen was later promoted to the role of Senior Technical Support Representative.

In 2019, Tavleen transitioned to Method:CRM as an Application Support Specialist. In this role, they addressed and solved second-level issues/tickets escalated by the first level of support. Tavleen closely worked with customers to gather case details, troubleshoot CRM issues, and provide timely solutions through various communication methods such as emails, phone calls, and chats. Tavleen also took the lead in discussing active plans to ensure stable fixes for application bugs. Tavleen was later promoted to the position of Support Team Lead in July 2021.

Overall, Tavleen's work experience showcases their expertise in technical support, troubleshooting, customer communication, and leadership skills.

Tavleen Kaur's education history begins with attending Guru Nanak Public School, where they completed an unspecified degree and field of study. Afterward, they pursued a Bachelor's degree in Computer Science from Punjab Technical University from 2010 to 2014. Following their undergraduate studies, they pursued a post-graduation degree in Informatics Technology at Centennial College from 2015 to 2016.