Alan Wicks

Alan Wicks is a seasoned Service Designer and Transition Consultant with extensive experience in service management across various sectors. Starting at Methods in November 2020, Alan has held key positions, including Service Management Consultant at NatWest Group from February 2015 to November 2020, and Service Transition and Process Consultant at Thomas Cook Group for a brief period. Previous roles include Senior Service Management Consultant at Airwave/ CACI, Process Improvement Project Manager at Moody's Corporation, and IT Service Management Consultant at Worldpay/Xceed Group. Alan has a proven track record in implementing ITIL frameworks, defining service delivery processes, and managing transitions for major IT programs, demonstrating a strong capability in service strategy development and supplier engagement throughout a diverse career.