Adele Kim is an experienced insurance operations and technology executive, currently serving as the VP of Korea Service & Operations at MetLife. Since joining in 2005, Adele has focused on enhancing customer experience through continuous improvement, risk management, and cultural initiatives. Prior to MetLife, Adele held marketing and managerial roles at renowned organizations such as BNP Paribas Life Insurance and CIGNA. Adele is also pursuing a degree in Management Information Systems at Konkuk University.
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