Brian Smith

Brian Smith currently serves as the Director of Business Transformation at MetLife, a position held since April 2024. Previously, Brian held significant roles at Countrywide as 1st VP of Customer Contact from February 1994 to February 2007, and at Bank of America from February 1994 to April 2009, where titles included 1VP of eChannels and Customer Solutions and SVP Senior Project Manager. Brian's qualifications highlight exceptional leadership and communication skills, adept at managing relationships across various departments such as Mortgage, Financial Centers, and Retail Sales, along with expertise in project management and risk management. Brian earned a degree in Business Finance from the University of North Texas between 1989 and 1992.