Scott Steiner

Scott Steiner is a seasoned professional with extensive experience at MetLife since April 1992, currently serving as a Senior Metrics Consultant. In this role, Scott tracks and analyzes operational metrics, compiling and distributing reports to various stakeholders. Previously, as a Business Consultant, Scott trained and monitored associates to enhance performance and developed reports related to call metrics. As a Procedure Analyst, Scott focused on training Customer Service Representatives in Quality Service Skills, coaching them in customer interactions to improve both service and sales outcomes. Scott's career began at The Disney Store, where responsibilities included Assistant Manager and Sales Associate. Scott holds a Bachelor of Arts in Business, Management, Marketing, and Related Support Services from the University of Rhode Island.