Mona Hashem

Mona Hashem is a seasoned training and development professional with a strong background in the design and delivery of innovative learning programs. Currently serving as a CSD Training and Development Specialist at Metrolinx since September 2021, Mona creates and implements blended learning solutions tailored to the needs of the Customer Service Delivery division, employing sound instructional design methodologies. Prior experience includes managing inflight service training at Sunwing Airlines Inc., where responsibilities encompassed developing training courses and ensuring compliance with regulatory standards. With over 18 years at Emirates, Mona specialized in training cabin crew, overseeing instructional design and team management. Educational qualifications include a Diploma in Training and Development from the University of Leicester and a Bachelor's degree in Education from the University of Alexandria, Egypt.