Patrick Walker is an experienced supervisor currently working at Metrolinx since May 2015, where responsibilities include overseeing the PRESTO Customer Ambassador program. Previously, Patrick held various roles at Bell from February 2004 to March 2015, including Customer Relations Associate in the Executive Office and Executive Advisor for Client Experience, managing escalations and addressing various complaints and legal inquiries. Patrick's earlier experience at Rogers Communications from 1997 to 2004 involved leading a team of over 25 Customer Care representatives. Patrick holds a Bachelor's degree in Political Science and Government from York University and has participated in professional development programs at Bell Canada from 2004 to 2015.
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