Ryan Perron is a seasoned professional with extensive experience in customer service and communications, primarily at Metrolinx since December 2014. In the role of Senior Business Analyst for the PRESTO Customer Experience Strategy, Ryan leads the development of customer insights and collaborates across various teams to enhance the PRESTO system. Previous positions at Metrolinx include managing customer communications, coaching team members, and analyzing operational performance. Earlier career experiences at Accenture and Sitel involved providing bilingual customer service in both French and English. Ryan holds a Bachelor of Arts in French & Italian Language and Literature from Brock University and a certification in French Studies from Université du Québec à Trois-Rivières.
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