Anna Cole is a results-driven Technical Support and Network Operations Leader with over 20 years of experience in managing remote teams and optimizing support processes. At Metronet, Anna directed operations for Business and Carrier Test and Turn Up, while also leading escalated technical support teams. Previously, Anna managed a team of 58 remote direct reports as the NED XOC Manager for Comcast's Northeast Division and has a proven track record in SLA compliance and incident resolution. Recognized for strategic planning and leadership, Anna is adept at enhancing customer satisfaction and operational efficiency in dynamic environments.
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