Chris Roth

Chris Roth is a customer experience and operations executive with over 14 years of experience in transforming underperforming teams and scaling support functions. Currently, Chris serves as the Director of CX Strategy & Transformation at Metropolis Technologies, where they focus on creating a checkout-free payment experience. Previously, Chris has held leadership roles at TikTok, Mars, Warby Parker, and Ruby, driving significant improvements in operational efficiency, employee engagement, and customer satisfaction. Chris holds an MBA from Colorado State University and is pursuing a B.S. in Business Administration with a concentration in Marketing from the College of Charleston.