Bryan Phelps

Bryan Phelps is an accomplished executive with extensive experience in service delivery and client experience management, currently serving as Executive Director of Client Experience at MetTel since October 2018, where responsibilities include transforming service delivery and managing a P&L of approximately $130M. Prior to MetTel, Bryan held various roles at Cisco from 2008 to 2018, including Service Delivery Executive for the Americas, where Bryan managed P&L of around $90M, mentored teams, and collaborated across business development and services to ensure customer success. Bryan's earlier experience includes serving as a Senior Program Manager at Analysts International Corporation, managing complex unified communications projects for major clients while developing best practices and delivering advanced consulting services.