Daryl McCall

Daryl McCall is an experienced professional currently serving as Technical Services Manager at MetTel since 2022, where responsibilities include overseeing daily technical support operations and leading a cross-functional team. Prior to this role, Daryl held the position of Center Supervisor at Henry Schein One, managing contact center operations for federal accounts. Daryl's background includes a significant contract role as Center Operations Manager at the Texas Department of State Health Services, where coordination of healthcare services during the COVID crisis was critical. Earlier experience includes serving as Center Team Lead at DEXIS, focusing on performance and customer satisfaction, and a distinguished military career in the Judge Advocate General Corps of the US Army. Academic credentials include a Bachelor of Science in Information Technology from Upsala College, a Diploma in Law Writing and Legal Research from Rogers State University, and a completion certificate in Introduction to Business Principles from Sawyer School.